Managed services for resilient IT
We operate your business-critical IT systems securely, modularly and tested for critical infrastructures. With a clear focus on reliability and regulatory requirements.
Sovereign in operation. Resilient in crisis.
System-critical companies need stable and available IT systems. At the same time, they must fulfil ever stricter requirements such as NIS2, DORA or the IT baseline protection of the German Federal Office for Information Security (BSI), and the shortage of skilled labour makes it difficult to keep operations secure and compliant.
Managed services involve an external service provider taking on operational IT tasks on an ongoing basis and in a way that is clearly regulated. The services are controlled with defined responsibilities, KPIs and processes. This gives you control and security.
- Operation on-premises, hybrid or in the cloud
- 24/7 service with defined escalation paths
- Available as individual modules or as a full service
What we offer: managed services that adapt to your reality
Modular, customised and tested for critical infrastructures: we support you throughout the entire application lifecycle. We work with your tools and systems or draw on tried-and-tested expertise, from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
Operation around the clock
We ensure your systems run without interruption, whether on-premises, hybrid or in the cloud. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring recognises discrepancies at an early stage, and defined escalation paths ensure rapid responses.
Interfaces and data
We ensure smooth communication between your systems as well as the validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.
Documentation and IT service management
We continuously document configurations, processes and responsibilities. This ensures the ability to act in critical situations and makes audits easier. Our ITSM is based on ITIL, is customised to your governance and includes a configuration management database (CMDB) as a central knowledge base.
DevOps and migration
We set up DevOps toolchains with Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. This also includes containerisation, Kubernetes management, platform changes and lift & shift scenarios with compliance and operational stability in mind.
Automation and cloud operation
Automation reduces manual effort and increases the efficiency of your IT services. We operate your systems in classic, hybrid or native cloud environments and provide self-service functions and automated provisioning.
Long-term service teams
Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes. This makes them reliable partners for your IT organisation.
Who are managed services suitable for?
Managed services are particularly suitable for specialised applications developed in-house in regulated industries such as information technology and telecommunications, financial services and the public sector. They cover distributed system landscapes with cloud connections as well as complex legacy systems that need to remain stable during modernisation.
Companies opt for managed services when they operate business-critical applications with high availability and protection requirements or want to migrate sensitive workloads to regulated cloud environments. Especially during system transformations, integrated service operation ensures stability and continuity.
Your advantages at a glance
We hold location-specific certifications according to ISO 9001 and ISO/IEC 27001. We have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services.
Compliance and audit readiness
Our services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. All services are fully documented, auditable and secure.
Stable operation of business-critical systems
We guarantee the reliable performance and availability of your applications, even during ongoing operations. You can even outsource security-related and sensitive tasks to us with confidence.
Fewer operational risks and less complexity
Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting shows you quality, availability and progress at all times.
Relief for your IT
We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. This frees up capacity within your teams for strategic projects and digitalisation.
How does the collaboration work?
Getting started follows the tried-and-tested “Start Smart” principle: either with a joint workshop to analyse your requirements or operationally with a reduced setup, for example by integrating individual experts into your existing teams.
Transition phase
At the beginning, we analyse your starting situation and ensure a structured transfer of knowledge. We then gradually take over operational responsibility, with your services remaining stable throughout.
Operating phase
We continuously monitor, maintain and control your IT services, remotely or on site, in accordance with clearly defined service level agreements (SLAs). Our service concepts are based on ITIL and are customised to your governance requirements.
Optimisation phase
In addition to operation, managed services also include continuous development. We proactively incorporate new requirements and optimise processes with the help of automation so that your service organisation improves continuously.
Managed services succeed when experience and automation go hand in hand
With our Managed Services, we take the pressure off our customers in the long term by reliably operating complex IT landscapes with our pool of experienced experts. We create more added value with AIOps and with the help of AI, we can recognise any anomalies at an early stage, proactively prevent disruptions and thus ensure maximum availability and efficiency for our customers.
Ready to take the next step?
We will work together to develop a suitable operating strategy. Our experts are familiar with the challenges in regulated industries and have experience in operating critical infrastructures.
What we offer: managed services that adapt to your reality
Modular, customised and tested for critical infrastructures: we support you throughout the entire application lifecycle. We work with your tools and systems or draw on tried-and-tested expertise, from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
Operation around the clock
We ensure your systems run without interruption, whether on-premises, hybrid or in the cloud. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring recognises discrepancies at an early stage, and defined escalation paths ensure rapid responses.
Interfaces and data
We ensure smooth communication between your systems as well as the validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.
Documentation and IT service management
We continuously document configurations, processes and responsibilities. This ensures the ability to act in critical situations and makes audits easier. Our ITSM is based on ITIL, is customised to your governance and includes a configuration management database (CMDB) as a central knowledge base.
DevOps and migration
We set up DevOps toolchains with Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. This also includes containerisation, Kubernetes management, platform changes and lift & shift scenarios with compliance and operational stability in mind.
Automation and cloud operation
Automation reduces manual effort and increases the efficiency of your IT services. We operate your systems in classic, hybrid or native cloud environments and provide self-service functions and automated provisioning.
Long-term service teams
Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes. This makes them reliable partners for your IT organisation.
What we offer: managed services that adapt to your reality
Modular, customised and tested for critical infrastructures: we support you throughout the entire application lifecycle. We work with your tools and systems or draw on tried-and-tested expertise, from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
Operation around the clock
We ensure your systems run without interruption, whether on-premises, hybrid or in the cloud. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring recognises discrepancies at an early stage, and defined escalation paths ensure rapid responses.
Interfaces and data
We ensure smooth communication between your systems as well as the validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.
Documentation and IT service management
We continuously document configurations, processes and responsibilities. This ensures the ability to act in critical situations and makes audits easier. Our ITSM is based on ITIL, is customised to your governance and includes a configuration management database (CMDB) as a central knowledge base.
DevOps and migration
We set up DevOps toolchains with Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. This also includes containerisation, Kubernetes management, platform changes and lift & shift scenarios with compliance and operational stability in mind.
Automation and cloud operation
Automation reduces manual effort and increases the efficiency of your IT services. We operate your systems in classic, hybrid or native cloud environments and provide self-service functions and automated provisioning.
Long-term service teams
Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes. This makes them reliable partners for your IT organisation.
What we offer: managed services that adapt to your reality
Modular, customised and tested for critical infrastructures: we support you throughout the entire application lifecycle. We work with your tools and systems or draw on tried-and-tested expertise, from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
Operation around the clock
We ensure your systems run without interruption, whether on-premises, hybrid or in the cloud. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring recognises discrepancies at an early stage, and defined escalation paths ensure rapid responses.
Interfaces and data
We ensure smooth communication between your systems as well as the validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.
Documentation and IT service management
We continuously document configurations, processes and responsibilities. This ensures the ability to act in critical situations and makes audits easier. Our ITSM is based on ITIL, is customised to your governance and includes a configuration management database (CMDB) as a central knowledge base.
DevOps and migration
We set up DevOps toolchains with Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. This also includes containerisation, Kubernetes management, platform changes and lift & shift scenarios with compliance and operational stability in mind.
Automation and cloud operation
Automation reduces manual effort and increases the efficiency of your IT services. We operate your systems in classic, hybrid or native cloud environments and provide self-service functions and automated provisioning.
Long-term service teams
Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes. This makes them reliable partners for your IT organisation.
What we offer: managed services that adapt to your reality
Modular, customised and tested for critical infrastructures: we support you throughout the entire application lifecycle. We work with your tools and systems or draw on tried-and-tested expertise, from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
Operation around the clock
We ensure your systems run without interruption, whether on-premises, hybrid or in the cloud. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring recognises discrepancies at an early stage, and defined escalation paths ensure rapid responses.
Interfaces and data
We ensure smooth communication between your systems as well as the validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.
Documentation and IT service management
We continuously document configurations, processes and responsibilities. This ensures the ability to act in critical situations and makes audits easier. Our ITSM is based on ITIL, is customised to your governance and includes a configuration management database (CMDB) as a central knowledge base.
DevOps and migration
We set up DevOps toolchains with Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. This also includes containerisation, Kubernetes management, platform changes and lift & shift scenarios with compliance and operational stability in mind.
Automation and cloud operation
Automation reduces manual effort and increases the efficiency of your IT services. We operate your systems in classic, hybrid or native cloud environments and provide self-service functions and automated provisioning.
Long-term service teams
Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes. This makes them reliable partners for your IT organisation.
What we offer: managed services that adapt to your reality
Modular, customised and tested for critical infrastructures: we support you throughout the entire application lifecycle. We work with your tools and systems or draw on tried-and-tested expertise, from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
Operation around the clock
We ensure your systems run without interruption, whether on-premises, hybrid or in the cloud. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring recognises discrepancies at an early stage, and defined escalation paths ensure rapid responses.
Interfaces and data
We ensure smooth communication between your systems as well as the validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.
Documentation and IT service management
We continuously document configurations, processes and responsibilities. This ensures the ability to act in critical situations and makes audits easier. Our ITSM is based on ITIL, is customised to your governance and includes a configuration management database (CMDB) as a central knowledge base.
DevOps and migration
We set up DevOps toolchains with Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. This also includes containerisation, Kubernetes management, platform changes and lift & shift scenarios with compliance and operational stability in mind.
Automation and cloud operation
Automation reduces manual effort and increases the efficiency of your IT services. We operate your systems in classic, hybrid or native cloud environments and provide self-service functions and automated provisioning.
Long-term service teams
Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes. This makes them reliable partners for your IT organisation.
What we offer: managed services that adapt to your reality
Modular, customised and tested for critical infrastructures: we support you throughout the entire application lifecycle. We work with your tools and systems or draw on tried-and-tested expertise, from standard platforms such as Atlassian, OpenText, SAP or ServiceNow to complex in-house developments in highly regulated environments.
Operation around the clock
We ensure your systems run without interruption, whether on-premises, hybrid or in the cloud. The 24/7 service includes monitoring, maintenance, patch management, service continuity and lifecycle support. Monitoring recognises discrepancies at an early stage, and defined escalation paths ensure rapid responses.
Interfaces and data
We ensure smooth communication between your systems as well as the validity, consistency and usability of all data. Interface management extends across the entire infrastructure and ensures integrity even in complex, distributed environments.
Documentation and IT service management
We continuously document configurations, processes and responsibilities. This ensures the ability to act in critical situations and makes audits easier. Our ITSM is based on ITIL, is customised to your governance and includes a configuration management database (CMDB) as a central knowledge base.
DevOps and migration
We set up DevOps toolchains with Jira, GitHub, OpenShift or Ansible and implement CI/CD pipelines, GitOps workflows and AIOps mechanisms. This also includes containerisation, Kubernetes management, platform changes and lift & shift scenarios with compliance and operational stability in mind.
Automation and cloud operation
Automation reduces manual effort and increases the efficiency of your IT services. We operate your systems in classic, hybrid or native cloud environments and provide self-service functions and automated provisioning.
Long-term service teams
Interdisciplinary service teams with long-term availability develop a deep understanding of your system requirements and specifically work to familiarise themselves with your processes. This makes them reliable partners for your IT organisation.
Who are managed services suitable for?
Managed services are particularly suitable for specialised applications developed in-house in regulated industries such as information technology and telecommunications, financial services and the public sector. They cover distributed system landscapes with cloud connections as well as complex legacy systems that need to remain stable during modernisation.
Companies opt for managed services when they operate business-critical applications with high availability and protection requirements or want to migrate sensitive workloads to regulated cloud environments. Especially during system transformations, integrated service operation ensures stability and continuity.
Who are managed services suitable for?
Managed services are particularly suitable for specialised applications developed in-house in regulated industries such as information technology and telecommunications, financial services and the public sector. They cover distributed system landscapes with cloud connections as well as complex legacy systems that need to remain stable during modernisation.
Companies opt for managed services when they operate business-critical applications with high availability and protection requirements or want to migrate sensitive workloads to regulated cloud environments. Especially during system transformations, integrated service operation ensures stability and continuity.
Your advantages at a glance
We hold location-specific certifications according to ISO 9001 and ISO/IEC 27001. We have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services.
Compliance and audit readiness
Our services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. All services are fully documented, auditable and secure.
Stable operation of business-critical systems
We guarantee the reliable performance and availability of your applications, even during ongoing operations. You can even outsource security-related and sensitive tasks to us with confidence.
Fewer operational risks and less complexity
Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting shows you quality, availability and progress at all times.
Relief for your IT
We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. This frees up capacity within your teams for strategic projects and digitalisation.
Your advantages at a glance
We hold location-specific certifications according to ISO 9001 and ISO/IEC 27001. We have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services.
Compliance and audit readiness
Our services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. All services are fully documented, auditable and secure.
Stable operation of business-critical systems
We guarantee the reliable performance and availability of your applications, even during ongoing operations. You can even outsource security-related and sensitive tasks to us with confidence.
Fewer operational risks and less complexity
Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting shows you quality, availability and progress at all times.
Relief for your IT
We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. This frees up capacity within your teams for strategic projects and digitalisation.
Your advantages at a glance
We hold location-specific certifications according to ISO 9001 and ISO/IEC 27001. We have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services.
Compliance and audit readiness
Our services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. All services are fully documented, auditable and secure.
Stable operation of business-critical systems
We guarantee the reliable performance and availability of your applications, even during ongoing operations. You can even outsource security-related and sensitive tasks to us with confidence.
Fewer operational risks and less complexity
Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting shows you quality, availability and progress at all times.
Relief for your IT
We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. This frees up capacity within your teams for strategic projects and digitalisation.
Your advantages at a glance
We hold location-specific certifications according to ISO 9001 and ISO/IEC 27001. We have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services.
Compliance and audit readiness
Our services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. All services are fully documented, auditable and secure.
Stable operation of business-critical systems
We guarantee the reliable performance and availability of your applications, even during ongoing operations. You can even outsource security-related and sensitive tasks to us with confidence.
Fewer operational risks and less complexity
Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting shows you quality, availability and progress at all times.
Relief for your IT
We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. This frees up capacity within your teams for strategic projects and digitalisation.
Your advantages at a glance
We hold location-specific certifications according to ISO 9001 and ISO/IEC 27001. We have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services.
Compliance and audit readiness
Our services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. All services are fully documented, auditable and secure.
Stable operation of business-critical systems
We guarantee the reliable performance and availability of your applications, even during ongoing operations. You can even outsource security-related and sensitive tasks to us with confidence.
Fewer operational risks and less complexity
Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting shows you quality, availability and progress at all times.
Relief for your IT
We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. This frees up capacity within your teams for strategic projects and digitalisation.
Your advantages at a glance
We hold location-specific certifications according to ISO 9001 and ISO/IEC 27001. We have our internal control systems regularly assessed by external auditing companies in accordance with ISAE 3402, in each case with reference to specific customer projects and the associated services.
Compliance and audit readiness
Our services fulfil recognised standards such as ISO 9001, ISO 27001 and ISAE 3402 and support you with legal requirements such as DORA and NIS2. All services are fully documented, auditable and secure.
Stable operation of business-critical systems
We guarantee the reliable performance and availability of your applications, even during ongoing operations. You can even outsource security-related and sensitive tasks to us with confidence.
Fewer operational risks and less complexity
Standardised processes, clear responsibilities and a hands-on mentality in day-to-day operations minimise sources of error. Transparent KPI reporting shows you quality, availability and progress at all times.
Relief for your IT
We take care of operation, maintenance and support with a pragmatic, solution-orientated approach. This frees up capacity within your teams for strategic projects and digitalisation.
How does the collaboration work?
Getting started follows the tried-and-tested “Start Smart” principle: either with a joint workshop to analyse your requirements or operationally with a reduced setup, for example by integrating individual experts into your existing teams.
Transition phase
At the beginning, we analyse your starting situation and ensure a structured transfer of knowledge. We then gradually take over operational responsibility, with your services remaining stable throughout.
Operating phase
We continuously monitor, maintain and control your IT services, remotely or on site, in accordance with clearly defined service level agreements (SLAs). Our service concepts are based on ITIL and are customised to your governance requirements.
Optimisation phase
In addition to operation, managed services also include continuous development. We proactively incorporate new requirements and optimise processes with the help of automation so that your service organisation improves continuously.
How does the collaboration work?
Getting started follows the tried-and-tested “Start Smart” principle: either with a joint workshop to analyse your requirements or operationally with a reduced setup, for example by integrating individual experts into your existing teams.
Transition phase
At the beginning, we analyse your starting situation and ensure a structured transfer of knowledge. We then gradually take over operational responsibility, with your services remaining stable throughout.
Operating phase
We continuously monitor, maintain and control your IT services, remotely or on site, in accordance with clearly defined service level agreements (SLAs). Our service concepts are based on ITIL and are customised to your governance requirements.
Optimisation phase
In addition to operation, managed services also include continuous development. We proactively incorporate new requirements and optimise processes with the help of automation so that your service organisation improves continuously.
How does the collaboration work?
Getting started follows the tried-and-tested “Start Smart” principle: either with a joint workshop to analyse your requirements or operationally with a reduced setup, for example by integrating individual experts into your existing teams.
Transition phase
At the beginning, we analyse your starting situation and ensure a structured transfer of knowledge. We then gradually take over operational responsibility, with your services remaining stable throughout.
Operating phase
We continuously monitor, maintain and control your IT services, remotely or on site, in accordance with clearly defined service level agreements (SLAs). Our service concepts are based on ITIL and are customised to your governance requirements.
Optimisation phase
In addition to operation, managed services also include continuous development. We proactively incorporate new requirements and optimise processes with the help of automation so that your service organisation improves continuously.
Managed services succeed when experience and automation go hand in hand
With our Managed Services, we take the pressure off our customers in the long term by reliably operating complex IT landscapes with our pool of experienced experts. We create more added value with AIOps and with the help of AI, we can recognise any anomalies at an early stage, proactively prevent disruptions and thus ensure maximum availability and efficiency for our customers.
Ready to take the next step?
We will work together to develop a suitable operating strategy. Our experts are familiar with the challenges in regulated industries and have experience in operating critical infrastructures.